FAQ
Most frequent questions and answers
In the world of luxury, the environment is everything. We do not accept every seller. Our model is built on:
Vetting: Every seller and every item is rigorously authenticated and vetted before going live.
Curation: We select only the finest watches (e.g., Rolex, Patek Philippe, Audemars Piguet) and fashion items (e.g., Hermès, Chanel, limited-edition sneakers) to ensure quality and desirability.
Trust: We build an unshakeable foundation of trust with the buyer, so they feel confident spending significant amounts of money.
As a seller, our credibility becomes your credibility.
Core Benefits (All Tiers):
Access to a High-Net-Worth Audience: Reach serious buyers who are pre-qualified and passionate about luxury goods.
Built-In Trust & Authentication: Our “Authenticity Guarantee” badge is displayed on all your listings, drastically increasing conversion rates.
Seamless Listing Tools: User-friendly interface for bulk uploads, professional photography templates, and detailed product taxonomy.
Secure Payment Processing: We handle all payments, fraud checks, and escrow services, ensuring you get paid promptly and safely.
Dedicated Seller Support: Access to a human support team specialized in luxury goods, not a generic help desk.
Marketing Amplification: Your products are featured in our email campaigns, social media, and editorial content (“The Journal”) based on performance and newness.
Apply & Onboard: Submit an application. Our team reviews your business and inventory. Once approved, you choose your tier and complete onboarding.
List Your Inventory: Use our tools to create beautiful, detailed listings. Our authentication team pre-approves the listing based on your photos and description.
Sell with Confidence: A buyer purchases your item. The payment is immediately secured by our platform.
Ship to Authenticate (Our Core Service): You ship the item to our state-of-the-art Authentication Center—not directly to the customer.
We Finalize the Sale: Our experts perform a final, physical authentication, quality control, and appraisal. Once passed, we professionally re-package and ship it to the buyer with full insurance.
Get Paid: Your funds (sale price minus commission) are released to your account within 2 business days of the buyer receiving the item.
Eliminates Buyer Distrust: The biggest hurdle for online luxury sales is “Is this real?”. We solve that completely.
Higher Selling Prices: Trust and curation allow you to command premium prices compared to open, unvetted platforms.
Operational Efficiency: We handle the most time-consuming parts: payment security, customer service disputes, and authenticity claims.
Brand Elevation: Being associated with our curated marketplace enhances your own brand’s prestige.
Global Reach, Localized Service: We attract an international audience but provide a localized, seamless selling experience.
To maintain our standards, we require our partners to:
Provide Full Transparency: Accurate descriptions, high-quality photos, and honest condition reports.
Adhere to our Code of Conduct: Professional communication and ethical business practices.
Maintain Inventory Quality: A consistent supply of authentic, desirable luxury goods.
Utilize Our Systems: Prompt shipping to our Authentication Center and engagement with our platform tools.
Ready to Elevate Your Business?
Join a community where luxury is understood, value is recognized, and trust is guaranteed.